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Refund and Cancellation Policy

REFUND & CANCELLATION POLICY

OWEG MOVIES

Effective Date: 1 September 2026
Last Updated: 1 September 2026

Oweg Movies is an OTT entertainment platform operated and managed by:

ASCENT RETECHNO INDIA PRIVATE LIMITED
GST No.: 27AAWCA5289L1ZO

This Refund & Cancellation Policy explains the terms applicable to Subscription cancellations, refunds, failed transactions, duplicate payments, promotional offers and related payment matters on Oweg Movies.

By purchasing a Subscription or making a payment through Oweg Movies, you acknowledge that you have read and accepted this Policy.

1. SUBSCRIPTION CANCELLATION

Users may cancel an active Subscription through the cancellation method made available by Oweg Movies.

Cancellation of a Subscription generally stops future renewal and/or future billing, as applicable.

Unless otherwise specified at the time of purchase, cancellation does not automatically entitle the User to a refund for the unused portion of an already-paid Subscription period.

Your access to Subscription Content may continue until the end of the applicable paid period, unless:

  • the Subscription is terminated due to a violation of our Terms;

  • the Content or service is discontinued;

  • applicable law requires otherwise; or

  • a different refund arrangement is expressly provided.

2. AUTOMATIC RENEWAL CANCELLATION

Where Oweg Movies provides automatic Subscription renewal, Users may cancel the renewal before the next billing date.

If you cancel before the renewal date:

  • the Subscription should not renew for the next billing cycle; and

  • you may generally continue to access the Subscription until the end of the current paid period.

Users are responsible for cancelling their Subscription sufficiently before the renewal date.

If the Subscription was purchased through Google Play, Apple App Store or another third-party platform, cancellation may need to be completed through that platform.

3. REFUND POLICY

Subscription payments made through Oweg Movies are generally non-refundable, except where:

  • required by applicable law;

  • a refund is expressly approved by Oweg Movies;

  • a duplicate payment has occurred;

  • a payment has been successfully deducted but the Subscription was not activated due to a technical failure;

  • the Company has charged an amount incorrectly;

  • the transaction was processed due to a verified technical error;

  • the Company is unable to provide the purchased Subscription or service; or

  • another refund circumstance is specifically communicated by Oweg Movies.

Refund eligibility will be determined based on the circumstances of the transaction and applicable law.

4. CHANGE OF MIND

A User's decision not to use a Subscription after purchase does not, by itself, create an automatic right to a refund.

Examples include:

  • purchasing the wrong Subscription plan;

  • changing your mind after purchase;

  • not watching any Content;

  • watching only part of the Subscription period;

  • not liking the available Content;

  • not using the Account; or

  • forgetting to cancel before automatic renewal.

Refunds in such situations are not guaranteed.

5. DUPLICATE PAYMENT

If you believe that you have been charged more than once for the same Subscription or transaction, please contact Oweg Movies support.

You should provide:

  • registered email/mobile number;

  • transaction ID;

  • payment date;

  • amount charged;

  • payment method; and

  • relevant payment confirmation or receipt.

After verification, an eligible duplicate payment may be refunded through the applicable payment method or payment provider.

6. PAYMENT DEDUCTED BUT SUBSCRIPTION NOT ACTIVATED

If money has been deducted from your bank account or payment method but your Oweg Movies Subscription has not been activated, please contact support.

We may verify the transaction with our payment service provider.

If the payment is confirmed as successfully received by us but the Subscription was not activated due to a technical or processing error, we may:

  • activate the applicable Subscription; or

  • process an eligible refund.

The resolution may depend on the transaction status reported by the relevant payment provider.

7. FAILED OR PENDING TRANSACTIONS

Sometimes a payment may appear as:

  • pending;

  • processing;

  • failed;

  • reversed; or

  • temporarily debited.

In such circumstances, Users should not immediately make multiple payments for the same Subscription.

The payment status may take time to be updated by the bank or payment gateway.

If a failed transaction results in a temporary debit, the amount may be automatically reversed by the payment provider according to its applicable processing timelines.

If the amount is not reversed within the applicable period, please contact Oweg Movies support with the transaction details.

8. PAYMENT GATEWAY AND THIRD-PARTY APP STORES

Payments may be processed through third-party payment gateways, Google Play, Apple App Store or other authorized payment providers.

Where a payment or Subscription is purchased through a third-party platform, that platform's applicable payment, cancellation and refund rules may also apply.

For example, if your Subscription was purchased through an app store, you may need to submit a refund or cancellation request directly through the relevant app-store system.

Oweg Movies cannot guarantee the outcome of a refund request handled entirely by a third-party payment provider or app store.

9. PROMOTIONAL SUBSCRIPTIONS AND DISCOUNTS

Oweg Movies may offer:

  • discount codes;

  • promotional pricing;

  • free trials;

  • introductory offers;

  • bundled offers; or

  • other promotional benefits.

Unless otherwise expressly stated:

  • promotional purchases are subject to the same cancellation rules;

  • promotional payments are not automatically refundable;

  • promotional benefits cannot be exchanged for cash;

  • promotional codes may have expiry dates;

  • promotional offers may be limited to eligible Users; and

  • misuse or fraudulent use may result in cancellation.

10. FREE TRIALS

Where Oweg Movies provides a free trial, the specific trial terms displayed at the time of activation will apply.

A free trial may:

  • be available only to eligible Users;

  • be limited to one use per User;

  • require a valid payment method;

  • automatically convert into a paid Subscription if not cancelled before the trial ends, where such conversion is clearly disclosed and permitted by applicable law; or

  • be subject to other restrictions.

Users are responsible for reviewing the applicable trial terms before activation.

11. AUTO-RENEWAL CHARGES

If a User fails to cancel an automatically renewing Subscription before the applicable renewal date, the Subscription may renew and the applicable fee may be charged.

A User's failure to remember or notice the renewal does not automatically create an entitlement to a refund.

However, Oweg Movies may review exceptional cases at its discretion, subject to applicable law and the circumstances of the transaction.

12. SERVICE INTERRUPTION

If Oweg Movies experiences a temporary technical interruption, outage or service disruption, such interruption does not automatically create an entitlement to a refund.

Where a significant service failure materially affects a paid Subscription, Oweg Movies may, depending on the circumstances:

  • restore access;

  • extend the Subscription period;

  • provide a replacement benefit;

  • issue a partial refund; or

  • provide another appropriate remedy.

Any remedy will be determined subject to applicable law and the circumstances of the disruption.

13. CONTENT REMOVAL OR AVAILABILITY

Content availability may change due to:

  • licensing expiration;

  • rights-holder requirements;

  • regulatory requirements;

  • geographic restrictions;

  • technical issues; or

  • other legitimate business or legal reasons.

Removal or unavailability of an individual movie, show, video or other Content does not automatically entitle a User to a refund, particularly where other Subscription Content remains available.

Where applicable law requires otherwise, the Company will comply with such requirements.

14. ACCOUNT TERMINATION DUE TO USER VIOLATION

If your Account or Subscription is suspended or terminated because you:

  • violate the Terms & Conditions;

  • engage in fraudulent activity;

  • misuse the Platform;

  • infringe intellectual property rights;

  • circumvent security controls;

  • share or distribute Content unlawfully;

  • abuse payment systems; or

  • otherwise engage in prohibited conduct,

you may not be entitled to a refund for the remaining Subscription period, except where required by applicable law.

15. UNAUTHORIZED TRANSACTIONS

If you believe that a payment was made without your authorization, you should immediately contact:

support@owegmovies.com

You may also need to contact your bank, card issuer or payment provider.

We may investigate suspected unauthorized transactions and may request reasonable information necessary to verify the transaction.

16. CHARGEBACKS

Users should contact Oweg Movies support before initiating a payment dispute or chargeback where reasonably possible.

If a chargeback is initiated for a legitimate transaction without first attempting to resolve the issue with us, we may investigate the transaction and take appropriate action, including restricting the associated Account where permitted by law.

Nothing in this section prevents you from exercising rights available under applicable law or the rules of your payment provider.

17. REFUND REQUEST PROCESS

To request a refund or report a payment issue, contact:

Oweg Movies Support

Email: support@owegmovies.com
Phone: +91 90908 48424

Please provide:

  1. Your registered Oweg Movies email address or mobile number;

  2. Transaction ID/order ID;

  3. Subscription plan;

  4. Transaction date;

  5. Amount paid;

  6. Payment method;

  7. Reason for the refund request; and

  8. Supporting documents or screenshots, where relevant.

Providing complete transaction information can help us process your request more efficiently.

18. REFUND REVIEW

When a refund request is received, Oweg Movies may verify:

  • transaction status;

  • payment gateway records;

  • Subscription activation;

  • Account activity;

  • applicable refund terms;

  • technical logs;

  • duplicate-payment status;

  • fraud indicators; and

  • applicable legal requirements.

A refund request does not automatically guarantee approval.

19. REFUND PROCESSING

Where a refund is approved, the refund will generally be initiated to the original payment method used for the transaction, where technically possible.

The actual time for the refunded amount to appear in your account may depend on:

  • payment gateway;

  • bank;

  • card issuer;

  • UPI provider;

  • app store; or

  • other payment service provider.

Oweg Movies does not control the processing time of third-party financial institutions.

20. TAXES AND REFUNDS

Where applicable, taxes and related adjustments may be handled in accordance with applicable tax laws.

The final refund amount may depend on:

  • the original transaction;

  • applicable taxes;

  • payment processing;

  • refund eligibility; and

  • applicable law.

21. PARTIAL REFUNDS

Where appropriate and permitted by applicable law, Oweg Movies may provide a partial refund instead of a full refund.

The amount may depend on:

  • duration of service already used;

  • nature of the service issue;

  • technical failure;

  • Subscription terms;

  • applicable law; and

  • other relevant circumstances.

22. NO CASH REFUNDS

Refunds will generally not be provided in cash.

Approved refunds will normally be processed through the original payment method or another authorized method where necessary.

23. CANCELLATION OF ACCOUNT

Users may request Account deletion in accordance with the Oweg Movies Data Deletion Policy.

Deleting an Account does not automatically result in a refund of an active Subscription.

If you have an active Subscription, you should cancel the Subscription separately before deleting your Account where applicable.

24. CHANGE IN SUBSCRIPTION PLAN

If Oweg Movies allows Users to upgrade, downgrade or change Subscription plans, the applicable pricing and adjustment terms will be displayed before the change is confirmed.

Changing a Subscription plan does not automatically create a refund entitlement unless the applicable plan terms expressly provide for one.

25. PLATFORM OR COMPANY-INITIATED CANCELLATION

Oweg Movies may cancel or discontinue a Subscription where reasonably necessary due to:

  • legal requirements;

  • Content licensing issues;

  • technical circumstances;

  • fraud;

  • security concerns;

  • Platform discontinuation; or

  • other legitimate reasons.

Where a Company-initiated cancellation materially affects a prepaid Subscription, Oweg Movies may provide an appropriate remedy, including refund, replacement access or Subscription extension, where required or appropriate.

26. GOVERNING LAW

This Refund & Cancellation Policy shall be governed by the laws of India.

Nothing in this Policy is intended to remove or restrict any mandatory rights available to consumers under applicable Indian law.

27. CHANGES TO THIS POLICY

We may update this Refund & Cancellation Policy from time to time.

Changes may be made due to:

  • changes in law;

  • payment-system changes;

  • changes to Subscription models;

  • new Platform features;

  • operational requirements; or

  • business practices.

The updated Policy will be published on the Oweg Movies Platform with a revised "Last Updated" date.

28. CUSTOMER SUPPORT

For Subscription cancellation, refund requests, payment issues or other billing concerns:

Oweg Movies Support

Email: support@owegmovies.com

Phone: +91 90908 48424

Website: https://owegmovies.com/

Please do not share your password, OTP, CVV, PIN or complete card details with customer support.

29. COMPANY INFORMATION

ASCENT RETECHNO INDIA PRIVATE LIMITED

OTT Brand: Oweg Movies

GST No.: 27AAWCA5289L1ZO

Address:

AV PRIDE, B-12, GROUND FLOOR,
OPP. RAHUL INTERNATIONAL SCHOOL,
NILEMORE 4th Road,
NALASOPARA WEST, VASAI-VIRAR,
PALGHAR, MAHARASHTRA – 401203,
INDIA

Email: support@owegmovies.com

Contact: +91 90908 48424

Website: https://owegmovies.com/

30. ACKNOWLEDGEMENT

By purchasing or using an Oweg Movies Subscription, you acknowledge that:

  1. You have read this Refund & Cancellation Policy;

  2. You understand the applicable cancellation conditions;

  3. Subscription payments are generally non-refundable except where eligible;

  4. Automatic renewals may result in additional charges where applicable;

  5. Third-party payment providers and app stores may have additional rules;

  6. Refund eligibility is subject to applicable law and the circumstances of the transaction; and

  7. You should contact Oweg Movies support promptly regarding payment problems.

OWEG MOVIES

Entertainment Without Limits

Operated by ASCENT RETECHNO INDIA PRIVATE LIMITED

© 2026 ASCENT RETECHNO INDIA PRIVATE LIMITED. All Rights Reserved.

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