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Help and Support

HELP & SUPPORT

OWEG MOVIES

Entertainment Without Limits

Welcome to Oweg Movies Help & Support. We're here to help you with your Account, Subscription, payments, streaming, technical issues and other questions related to the Oweg Movies Platform.

1. CONTACT OWEG MOVIES SUPPORT

If you need assistance, please contact our support team.

Customer Support

Email: support@owegmovies.com

Phone: +91 90908 48424

Website: https://owegmovies.com/

Support Hours: [Add Support Hours]

For faster assistance, please provide your registered email address/mobile number and relevant transaction or Account details.

Security Notice: Never share your password, OTP, UPI PIN, ATM PIN, CVV or complete payment-card details with anyone, including customer support.

2. ACCOUNT & LOGIN HELP

I cannot log in to my Account

Please check:

  • Your registered email/mobile number;

  • Internet connection;

  • OTP or login credentials;

  • Spam/Junk folder for email communications; and

  • Whether you are using the latest version of the Oweg Movies app.

If you still cannot access your Account, contact:

support@owegmovies.com

I did not receive my OTP

Please:

  1. Check that your mobile number/email address is correct.

  2. Check your network connection.

  3. Wait a few moments and request a new OTP.

  4. Avoid repeatedly requesting OTPs within a short period.

  5. Contact support if the issue continues.

Never share your OTP with another person.

3. SUBSCRIPTION HELP

How do I purchase a Subscription?

Choose an available Subscription plan on Oweg Movies and follow the payment instructions displayed on the Platform.

Your Subscription will normally become active after successful payment confirmation.

My Subscription is not active after payment

If your payment was successful but your Subscription is not showing as active:

Please contact us with:

  • registered email/mobile number;

  • transaction ID/order ID;

  • payment date;

  • amount paid; and

  • payment confirmation screenshot, if available.

Email: support@owegmovies.com

How do I cancel my Subscription?

If Oweg Movies provides Subscription cancellation through your Account, use the cancellation option available in your Account settings.

If your Subscription was purchased through Google Play, Apple App Store or another third-party platform, cancellation may need to be completed through that platform.

For detailed information, please refer to our Refund & Cancellation Policy.

4. PAYMENT & REFUND SUPPORT

Money was deducted but my Subscription is not active

Please do not make another payment immediately.

Contact support with your transaction details so that we can verify the payment status.

I was charged twice

Contact:

support@owegmovies.com

Please provide both transaction IDs or payment references, if available.

After verification, eligible duplicate payments may be refunded according to our Refund & Cancellation Policy.

Can I get a refund?

Refunds are subject to the Oweg Movies Refund & Cancellation Policy and applicable law.

Subscription payments are generally non-refundable except in eligible circumstances.

Please review the Refund & Cancellation Policy before submitting a refund request.

5. STREAMING & VIDEO ISSUES

Video is not playing

Try the following:

  1. Check your internet connection.

  2. Restart the Oweg Movies app or browser.

  3. Check whether other websites or applications are working.

  4. Update the Oweg Movies application.

  5. Restart your device.

  6. Try another supported device or browser.

  7. Clear the application/browser cache where appropriate.

If the problem continues, contact support.

Video keeps buffering

Buffering may be caused by:

  • slow internet speed;

  • network congestion;

  • unstable Wi-Fi;

  • mobile-network issues;

  • device limitations; or

  • temporary server problems.

Try switching between Wi-Fi and mobile data or restarting your router.

Video quality is low

Streaming quality may automatically adjust according to your:

  • internet speed;

  • device;

  • network conditions;

  • available Content quality; and

  • Subscription plan.

Ensure you have a stable and sufficiently fast internet connection.

6. AUDIO OR SUBTITLE ISSUES

If audio, language selection or subtitles are not working correctly:

  • check the available audio/subtitle options;

  • restart playback;

  • update the application;

  • try another supported device; and

  • report the specific Content title to support.

Please provide the movie/show name and, where possible, the episode or video number.

7. APP SUPPORT

The Oweg Movies app is crashing

Try:

  1. Closing and reopening the app;

  2. Restarting your device;

  3. Updating the application;

  4. Checking available device storage;

  5. Updating your device operating system where appropriate; and

  6. Reinstalling the application from an authorized source.

If the issue continues, contact support and provide:

  • device model;

  • operating-system version;

  • Oweg Movies app version; and

  • description of the problem.

8. DEVICE & ACCOUNT ACCESS

If you believe someone else has accessed your Account:

  1. Change your password, where applicable;

  2. Secure your email/mobile account;

  3. Log out of unknown devices where the feature is available;

  4. Contact Oweg Movies Support immediately.

Email: support@owegmovies.com

We may temporarily restrict Account access where reasonably necessary to protect your Account or the Platform.

9. CONTENT AVAILABILITY

Content may vary based on:

  • geographic location;

  • Subscription plan;

  • licensing rights;

  • language;

  • device;

  • regulatory requirements; and

  • Content availability periods.

If a particular movie, show or video is unavailable, it may be due to licensing or other Platform restrictions.

10. CONTENT REPORTING

If you find a Content-related issue, you may report it to our support team.

Examples include:

  • incorrect title information;

  • incorrect poster;

  • incorrect language;

  • missing subtitles;

  • audio problems;

  • video playback problems;

  • inappropriate Content classification;

  • duplicate Content; or

  • suspected copyright or intellectual-property concerns.

Please include the Content title and a description of the issue.

11. COPYRIGHT & INTELLECTUAL PROPERTY COMPLAINTS

If you believe that Content available on Oweg Movies infringes your copyright or other intellectual property rights, contact:

support@owegmovies.com

Please provide sufficient information to identify:

  • the relevant copyrighted work;

  • the Content in question;

  • the relevant Platform location;

  • evidence of ownership or authorization; and

  • your contact information.

We will review valid complaints in accordance with applicable law.

12. ACCOUNT DELETION

If you want to delete your Oweg Movies Account and eligible personal information, you can:

Please see the Data Deletion Policy for complete information.

Important

Uninstalling the Oweg Movies app does not necessarily delete your Account or personal data.

You must submit an Account deletion request if you want your Account deleted.

13. PRIVACY SUPPORT

For questions regarding:

  • personal information;

  • privacy;

  • data access;

  • correction;

  • data deletion;

  • security; or

  • privacy complaints,

contact:

Email: support@owegmovies.com

Please refer to our Privacy Policy and Data Deletion Policy for additional information.

14. SAFETY & SECURITY

Oweg Movies will never normally ask you to provide:

  • Password;

  • OTP;

  • UPI PIN;

  • ATM PIN;

  • CVV;

  • complete debit/credit card number; or

  • banking password.

If someone claims to represent Oweg Movies and asks for these details, do not share them.

Contact us directly through the official Oweg Movies support channels.

15. WHAT INFORMATION SHOULD I PROVIDE TO SUPPORT?

To help us resolve an issue quickly, please provide relevant information such as:

  • Your name;

  • Registered email address;

  • Registered mobile number;

  • Account ID, if available;

  • Device model;

  • Operating-system version;

  • Oweg Movies app version;

  • Content title;

  • Transaction ID;

  • Date and time of issue;

  • Description of the problem; and

  • Screenshot or screen recording, where appropriate.

Do not send sensitive authentication information such as passwords or OTPs.

16. RESPONSE AND RESOLUTION

We aim to respond to customer support requests as soon as reasonably possible.

Resolution time may vary depending on:

  • issue complexity;

  • payment verification;

  • third-party payment providers;

  • technical investigation;

  • Content rights;

  • Account verification; and

  • other circumstances.

Some issues may require additional information from you.

17. GRIEVANCE SUPPORT

For formal complaints or grievances relating to Oweg Movies:

Email: support@owegmovies.com

Phone: +91 90908 48424

We will review complaints in accordance with applicable law and our internal grievance procedures.

Where applicable law requires a designated Grievance Officer or additional grievance information, the relevant details will be published on the Platform.

18. IMPORTANT POLICY LINKS

Users should also review:

  • Terms & Conditions

  • Privacy Policy

  • Refund & Cancellation Policy

  • Data Deletion Policy

These policies form an important part of the Oweg Movies Platform rules and procedures.

19. COMPANY INFORMATION

ASCENT RETECHNO INDIA PRIVATE LIMITED

OTT Brand: Oweg Movies

GST No.: 27AAWCA5289L1ZO

Address:

AV PRIDE, B-12, GROUND FLOOR,
OPP. RAHUL INTERNATIONAL SCHOOL,
NILEMORE 4th Road,
NALASOPARA WEST, VASAI-VIRAR,
PALGHAR, MAHARASHTRA – 401203,
INDIA

Email: support@owegmovies.com

Contact: +91 90908 48424

Website: https://owegmovies.com/

20. QUICK SUPPORT

Need Help?

Account & Login
Contact us if you cannot access your Account.

Subscription
Contact us for Subscription activation or cancellation issues.

Payment
Contact us for failed, pending, duplicate or incorrect transactions.

Streaming
Contact us if Content is not playing or continuously buffering.

Privacy & Data
Contact us for privacy or Account deletion requests.

Content
Contact us to report Content-related issues.

OWEG MOVIES

Entertainment Without Limits

Operated by ASCENT RETECHNO INDIA PRIVATE LIMITED

© 2026 ASCENT RETECHNO INDIA PRIVATE LIMITED. All Rights Reserved.

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