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Data Deletion Request

DATA DELETION POLICY

OWEG MOVIES

Effective Date: 1 September 2026
Last Updated: 1 September 2026

Oweg Movies is an OTT entertainment platform operated and managed by:

ASCENT RETECHNO INDIA PRIVATE LIMITED
GST No.: 27AAWCA5289L1ZO

This Data Deletion Policy explains how users can request deletion of their Oweg Movies Account and associated personal information, what information may be deleted, what information may be retained, and how deletion requests are processed.

1. PURPOSE OF THIS POLICY

Oweg Movies respects your right to request deletion of your personal information, subject to applicable law and legitimate business requirements.

This Policy explains:

  • how to request Account deletion;

  • what information may be deleted;

  • what information may be retained;

  • how long deletion may take;

  • what happens after Account deletion;

  • how backups are handled;

  • what happens to Subscription information; and

  • how to contact Oweg Movies regarding data deletion.

2. WHO CAN REQUEST DATA DELETION

Any registered Oweg Movies User may request deletion of their Account and eligible personal information.

The deletion request must generally be submitted by:

  • the Account holder; or

  • an authorized representative where permitted by applicable law.

We may require reasonable verification before processing a deletion request to prevent unauthorized deletion of another person's Account.

3. HOW TO REQUEST ACCOUNT DELETION

You may request deletion of your Oweg Movies Account by contacting:

Email: support@owegmovies.com
Phone: +91 90908 48424

Email Request

Send an email to:

support@owegmovies.com

The subject line may be:

"Oweg Movies Account & Data Deletion Request"

Please provide sufficient information to help us identify your Account, such as:

  • registered email address;

  • registered mobile number;

  • Oweg Movies username, if applicable;

  • Account ID, if available; and

  • reason for the request, if you wish to provide one.

Do not send your password, OTP, CVV, PIN or complete payment-card details.

4. IN-APP ACCOUNT DELETION

Where an Account deletion option is available inside the Oweg Movies mobile application, Users may initiate deletion through the applicable Account or Settings section.

A typical process may be:

Oweg Movies App → Profile / Account → Settings → Account Management → Delete Account

The exact navigation may change as the application is updated.

If the in-app deletion option is unavailable, Users may submit a request through:

support@owegmovies.com

5. WEBSITE ACCOUNT DELETION

Where an Account deletion feature is available on the Oweg Movies website, Users may initiate deletion through their Account settings.

The exact interface may change from time to time.

If the online deletion facility is unavailable, Users may request deletion by contacting:

support@owegmovies.com

6. VERIFICATION OF DELETION REQUESTS

For security purposes, we may verify that the request was submitted by the actual Account holder.

Verification may include:

  • confirmation through the registered email address;

  • confirmation through the registered mobile number;

  • OTP verification;

  • Account authentication; or

  • other reasonable verification methods.

We will not normally ask you to provide your password or payment PIN for deletion verification.

If we cannot reasonably verify the identity of the requester, we may delay or decline the request until sufficient verification is provided, subject to applicable law.

7. WHAT HAPPENS AFTER A DELETION REQUEST

Once a valid deletion request is received and verified, we may:

  1. review the request;

  2. verify the Account;

  3. identify information eligible for deletion;

  4. identify information that must or may legally be retained;

  5. deactivate or close the Account;

  6. delete or anonymize eligible personal information; and

  7. complete the deletion process across applicable systems.

Deletion may not always occur instantly because information may exist across multiple systems, services, backups or authorized service providers.

8. INFORMATION THAT MAY BE DELETED

Subject to applicable law and technical requirements, Account deletion may result in deletion or anonymization of information such as:

  • name;

  • email address;

  • mobile number;

  • username;

  • profile information;

  • profile image;

  • viewing preferences;

  • watchlist;

  • favourites;

  • viewing history;

  • search history associated with the Account;

  • ratings and interactions, where applicable;

  • personalized recommendation information;

  • Account settings;

  • device associations;

  • notification preferences; and

  • other personal information associated with the Account that is eligible for deletion.

The exact information deleted may depend on how you used Oweg Movies.

9. INFORMATION THAT MAY BE RETAINED

Certain information may need to be retained even after Account deletion.

This may include information required for:

  • compliance with applicable laws;

  • tax and accounting requirements;

  • financial record keeping;

  • prevention and investigation of fraud;

  • payment disputes;

  • chargebacks;

  • legal claims;

  • dispute resolution;

  • enforcement of agreements;

  • cybersecurity;

  • prevention of abuse;

  • regulatory requirements; or

  • other lawful purposes.

Where retention is required, we will retain only the information reasonably necessary for the applicable purpose and for the applicable retention period.

10. PAYMENT AND TRANSACTION RECORDS

Deleting your Oweg Movies Account does not necessarily result in immediate deletion of transaction records.

Financial records may need to be retained for purposes including:

  • taxation;

  • accounting;

  • audits;

  • fraud prevention;

  • payment reconciliation;

  • refunds;

  • disputes; and

  • legal compliance.

Where payment processing is performed by a third-party payment provider, the provider may independently retain transaction information according to its own legal and regulatory obligations.

11. SUBSCRIPTION CANCELLATION

Deleting your Oweg Movies Account does not necessarily cancel an active Subscription automatically.

Where applicable, you should cancel your Subscription before requesting Account deletion.

If your Subscription was purchased through:

  • Google Play;

  • Apple App Store; or

  • another third-party platform,

you may need to cancel the Subscription directly through that platform.

For details, refer to the Oweg Movies Refund & Cancellation Policy.

12. REFUNDS AFTER ACCOUNT DELETION

Account deletion does not automatically create a right to a refund.

Any refund request will be handled according to the Oweg Movies Refund & Cancellation Policy and applicable law.

If you believe that a refund is due, contact:

support@owegmovies.com

before or after submitting your deletion request.

13. THIRD-PARTY SERVICE PROVIDERS

Oweg Movies may use third-party service providers for services such as:

  • payment processing;

  • cloud hosting;

  • analytics;

  • authentication;

  • customer support;

  • messaging;

  • security;

  • advertising;

  • Content delivery; and

  • other technical infrastructure.

Where legally and technically appropriate, we may request deletion or de-identification of eligible information held by service providers.

However, third parties may retain certain information where required by law, contract or legitimate operational requirements.

14. BACKUPS

For security, disaster recovery and operational continuity, some information may exist in system backups.

Deletion from active systems may not immediately remove every historical backup copy.

Backups containing deleted personal information may be retained temporarily according to our backup and security procedures.

Where practical and appropriate, such information will be removed or overwritten through the normal backup lifecycle.

We will not ordinarily restore deleted personal information into active systems except where reasonably necessary for:

  • disaster recovery;

  • security investigations;

  • legal requirements;

  • technical recovery; or

  • other legitimate operational purposes.

15. DELETION TIMELINE

We aim to process valid and verified deletion requests within a reasonable period.

The time required may depend on:

  • the type of information;

  • number of systems involved;

  • Account status;

  • third-party service providers;

  • legal retention requirements;

  • technical requirements; and

  • the complexity of the request.

Where applicable law specifies a particular timeline, we will follow the legally applicable timeline.

16. ANONYMIZATION

In certain circumstances, instead of deleting information completely, we may anonymize it.

Anonymized information is processed so that it cannot reasonably be associated with an identifiable individual.

Anonymized information may be retained for purposes such as:

  • analytics;

  • statistical reporting;

  • service improvement;

  • business intelligence;

  • research; and

  • security analysis.

Where information has been properly anonymized, it may no longer be treated as personal information under applicable law.

17. CONTENT AND USER-GENERATED INFORMATION

If you have submitted:

  • reviews;

  • comments;

  • ratings;

  • feedback;

  • public profile information; or

  • other User Content,

deletion of your Account may not necessarily mean that every item will immediately disappear from every Platform system.

Where technically feasible and legally appropriate, information linked directly to your Account may be deleted, anonymized or de-identified.

Certain records may be retained where necessary for:

  • legal compliance;

  • security;

  • dispute resolution;

  • fraud prevention; or

  • legitimate business purposes permitted by law.

18. DATA HELD IN LEGAL RECORDS

Information that forms part of legal, accounting, tax, regulatory or compliance records may be retained for the period required by applicable law.

Such retained information will not be used for ordinary Account operations except where necessary for:

  • legal compliance;

  • regulatory purposes;

  • dispute resolution;

  • fraud prevention;

  • security;

  • audits; or

  • other lawful purposes.

19. FRAUD AND SECURITY INFORMATION

We may retain certain information relating to suspected or confirmed:

  • fraud;

  • unauthorized access;

  • payment abuse;

  • piracy;

  • security incidents;

  • misuse of promotional offers; or

  • violations of our Terms & Conditions.

Such retention may be necessary to protect Oweg Movies, Users and third parties and to comply with applicable law.

20. CHILD ACCOUNT OR PARENTAL REQUESTS

Where a parent or legal guardian believes that information relating to a child has been collected or processed improperly, they may contact:

support@owegmovies.com

We may require reasonable information to verify the request and relationship to the child before taking action, subject to applicable law.

21. DELETION REQUESTS AND LEGAL RIGHTS

Your ability to request deletion may depend on applicable law.

Deletion rights may be subject to exceptions, including circumstances where information must be retained for:

  • legal compliance;

  • contractual obligations;

  • taxation;

  • accounting;

  • fraud prevention;

  • legal claims;

  • security;

  • regulatory obligations; or

  • other lawful purposes.

Nothing in this Policy is intended to restrict any mandatory privacy rights available to you under applicable law.

22. REACTIVATION AFTER DELETION

Once your Account has been deleted, it may not be possible to restore:

  • watch history;

  • watchlist;

  • favourites;

  • recommendations;

  • profile information;

  • Account settings; or

  • other deleted information.

If you wish to use Oweg Movies again, you may need to create a new Account.

23. ACCOUNT DELETION IS NOT THE SAME AS APP UNINSTALLATION

Uninstalling the Oweg Movies mobile application does not necessarily delete your Account or personal information.

If you want your Account and eligible personal information deleted, you must use the Account deletion feature or submit a deletion request to:

support@owegmovies.com

24. ACCOUNT DEACTIVATION

Where available, Users may have the option to temporarily deactivate an Account instead of permanently deleting it.

Deactivation and deletion are different processes.

A deactivated Account may retain information necessary to restore the Account later.

A deletion request is intended to permanently remove or anonymize eligible information, subject to applicable retention requirements.

25. SECURITY OF DELETION PROCESS

We take reasonable measures to ensure that deletion requests are processed securely.

We may maintain records relating to deletion requests for purposes such as:

  • demonstrating compliance;

  • preventing abuse;

  • resolving disputes;

  • maintaining security; and

  • meeting legal requirements.

26. IF YOU CHANGE YOUR MIND

If your deletion request has not yet been completed, you may contact Oweg Movies support to ask whether the request can be cancelled.

Once deletion or anonymization has been completed, we may not be able to restore the deleted information.

27. PRIVACY POLICY

This Data Deletion Policy should be read together with the Oweg Movies Privacy Policy.

The Privacy Policy explains:

  • what information we collect;

  • why we process it;

  • how information is protected;

  • how information may be shared;

  • data retention; and

  • applicable privacy rights.

28. TERMS & CONDITIONS

Your use of Oweg Movies remains subject to the Oweg Movies Terms & Conditions.

Account deletion does not remove obligations or liabilities that arose before deletion.

29. REFUND & CANCELLATION POLICY

Subscription cancellation and refunds are governed by the Oweg Movies Refund & Cancellation Policy.

Deleting your Account does not automatically result in a refund.

30. CHANGES TO THIS POLICY

We may update this Data Deletion Policy from time to time.

Changes may be made due to:

  • changes in applicable law;

  • regulatory requirements;

  • changes to our Platform;

  • changes in technology;

  • changes in data-processing practices; or

  • operational requirements.

The updated version will be published on the Oweg Movies Platform with a revised "Last Updated" date.

31. GOVERNING LAW

This Data Deletion Policy shall be governed by the laws of India.

Nothing in this Policy is intended to remove or restrict mandatory rights available to Users under applicable Indian law.

32. GRIEVANCE AND DATA DELETION SUPPORT

For data deletion requests, privacy concerns or complaints, contact:

Oweg Movies Support

Email: support@owegmovies.com

Phone: +91 90908 48424

Please do not send:

  • passwords;

  • OTPs;

  • CVV;

  • PINs;

  • complete card numbers; or

  • other authentication secrets.

33. COMPANY INFORMATION

ASCENT RETECHNO INDIA PRIVATE LIMITED

OTT Brand: Oweg Movies

GST No.: 27AAWCA5289L1ZO

Address:

AV PRIDE, B-12, GROUND FLOOR,
OPP. RAHUL INTERNATIONAL SCHOOL,
NILEMORE 4th Road,
NALASOPARA WEST, VASAI-VIRAR,
PALGHAR, MAHARASHTRA – 401203,
INDIA

Email: support@owegmovies.com

Contact: +91 90908 48424

Website: https://owegmovies.com/

34. DATA DELETION REQUEST TEMPLATE

Users may use the following format when requesting Account and data deletion:

Subject: Oweg Movies Account & Data Deletion Request

Registered Name: [Your Name]

Registered Email: [Your Email]

Registered Mobile Number: [Your Mobile Number]

Oweg Movies Account ID: [If Available]

Request: I request Oweg Movies to delete my Account and eligible personal information associated with my Account in accordance with the Oweg Movies Data Deletion Policy and applicable law.

35. ACKNOWLEDGEMENT

By submitting a Data Deletion Request, you acknowledge that:

  1. Account deletion may be permanent;

  2. deleted information may not be recoverable;

  3. certain information may legally need to be retained;

  4. Account deletion does not automatically cancel third-party Subscriptions;

  5. Account deletion does not automatically create a refund entitlement;

  6. backup copies may remain temporarily as part of normal backup cycles; and

  7. Oweg Movies may verify your identity before processing the request.

OWEG MOVIES

Entertainment Without Limits

Operated by ASCENT RETECHNO INDIA PRIVATE LIMITED

© 2026 ASCENT RETECHNO INDIA PRIVATE LIMITED. All Rights Reserved.

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